Privacy Policy

 

Skills Lagoon Policies & Terms

 

TERMS & CONDITIONS

Your purchase and use of products and services (“Programs”) offered by Skills Lagoon. (“Skills Lagoon Prep”), including but not limited to courses, workshops and tutoring, are subject to these terms and conditions (the “Agreement”). Please read these terms carefully as this Agreement is a binding contract between you and Skills Lagoon.

Refunds & Payments

All payments made to Skills Lagoon are nonrefundable. Due to the proprietary nature of our materials, our limited class size, the scheduling/booking costs of our instructors, and our own administrative costs, we are not able to provide refunds to students for any reason. This applies both to deposits and any other payments for all courses, private tutoring, workshops, product sales, and all other purchases. Please note that refunds are not issued for missed class sessions, course withdrawals, or unused private tutoring hours. If you are enrolled in a Complete Course and have an outstanding balance after the first class session, the balance will be automatically charged on the following business day, and this charge will also be nonrefundable.

Technical Requirements

You will be responsible for meeting and maintaining the minimum technical requirements for your selected purchase in order to access certain features of your program. Please visit www.skillslagoon.com to understand the specific requirements for your program.

Use of Skills Lagoon Programs & Content

All Skills Lagoon content, including but not limited to materials, digital materials, lectures, recordings, visual and audio aids, and all content that you will receive or to which you will have access during your enrollment or program (collectively, “Content”) is the property of Skills Lagoon and its licensors. Content is for your personal use only and may not be shared, resold, auctioned, or transferred to another person in any manner. You may not download, modify, publish, transmit, create derivative works from, or in any way exploit, any website or program materials.

Code of Conduct

Skills Lagoon reserves the right to remove any student from any Program for: (1) serious and/or repeated disruptions to the learning environment (i.e. use of profanity, cell phone use in classrooms, etc.); (2) deliberate destruction, misuse, or theft of property of Skills Lagoon or of its students, staff and visitors; (3) abusive, harassing, threatening or violent conduct, as determined by Skills Lagoon; (4) failure to comply with federal copyright and criminal laws forbidding the misappropriation, copying, or alteration of copyright-protected materials; and (5) other serious misconduct that in Skills Lagoon’s estimation warrants a student’s removal from a Program.

Disclaimer and Limitation of Liability

SKILLS LAGOON EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, RELATING TO THE PROGRAMS, CONTENT AND INSTRUCTORS. SKILLS LAGOON MAKES NO REPRESENTATIONS WITH RESPECT TO SCORES ON STANDARDIZED TESTS OR ADMISSION TO ACADEMIC PROGRAMS, TECHNOLOGY OR INSTITUTIONS.

Privacy Policy

Information We Collect: We collect information (Personal Data) that you provide to us through the registration process, such as your name, postal address, e-mail address, educational background, educational goals and interests. We collect Personal Data from students who enroll in our courses or workshops, use our online resources, work with a private tutor, and/or send us feedback. We may also collect Personal Data from our business partners.

Use of Your Personal Data: We may use your Personal Data in the following ways:

•   To fulfill your requests for products and services, such as enrolling you in a course, delivering educational content, or responding to a specific inquiry;

•   To customize your learning experience to you;

•   To administer, support, improve and develop our business; and

•   To send you information about Skills Lagoon products or services.

Disclosure of Your Personal Data: We do not share your Personal Data with third parties for their marketing purposes. We may disclose your Personal Data in response to legal process, to protect our rights, as otherwise required by law, or for the prevention or detection of a crime. If we sell our company or part of it, or our business enters into a joint venture with another business entity, we may disclose your Personal Data to our new business partners or owners who may then provide you with information about their products and services. Skills Lagoon may disclose anonymous data with third parties.

Your Personal Data will be held in the Singapore. Your Personal Data may also be stored, processed and accessed in other countries where Skills Lagoon has facilities or where you are located. You consent to the transfer of your Personal Data outside your country, including to the Singapore.

Security and Information Retention: We employ security measures to protect your information both online and offline from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. The personal data we obtain from students allows SkillsLagoon to deliver smarter, more efficient and more effective instruction.

 

Arbitration & Class Action Waiver

Any and all disputes arising from or related to this Agreement, other than disputes relating to intellectual property infringement, including whether the dispute is arbitrable and the scope of this arbitration agreement, shall be finally resolved by arbitration administered by a single arbitrator under the then-applicable rules of the Singapore Law. The arbitration shall be governed by and construed by Singapore law to the fullest extent possible. Unless otherwise agreed by the parties, the arbitration shall take place in Singapore. Judgment on the arbitral award may be entered in any court having jurisdiction thereof.

To the maximum extent permitted by law, should you wish to initiate a legal action against Skills Lagoon, you waive any right or ability to be a class or collective action representative or to otherwise participate in any putative or certified class, collective or multi-party action or proceeding based on such a claim in which Skills Lagoon or a related entity is a party. The same applies to Skills Lagoon’s legal actions against you. Thus, you and Skills Lagoon agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class. Further, unless both you and Skills Lagoon agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over a representative or class proceeding.

Miscellaneous

This Agreement supersedes all prior oral or written agreements, if any, between the parties and constitutes the entire agreement between the parties. The Agreement cannot be changed or modified orally. Any change or modification must be in writing and agreed to by both parties. If any provision of this Agreement is found to be unenforceable for any reason, such provision shall be construed by limiting it to make it enforceable to the maximum extent permitted by law, and the remainder of this Agreement shall continue in full force and effect.

Course Policies

Course Changes:

If you are enrolled in a course that has not yet begun and has not sold out, you may switch into another course with no penalty by contacting Student Services at least 48 hours prior to the start of the class you are currently enrolled in. If your course has already begun or has sold out, you can switch into another upcoming course by paying a switch fee; contact Student Services for details.

Retaking a Complete Course:

If you have completed a course with Skills Lagoon, you may enroll in a second course for a significantly reduced re-take fee. To take advantage of this option, contact Student Services at studentservices@skillslagoon.com.